FAQ / Frequently asked questions

PRODUCTS

HOW TO RECEIVE ADVICE ON MONTALE PRODUCTS?

MONTALE Customer Service is available by phone +33 1 40 70 07 09, Monday from 10am to 5pm and from Tuesday to Friday, from 1pm to 5.30pm, excluding public holidays.
You can also contact us by e-mail: sav@montaleparfums.com

WHAT TO DO WHEN YOUR PERFUME NO LONGER SMELLS AS IT SHOULD AFTER USING IT FOR A WHILE?

First of all, know that this is totally normal. It is simply explained by the habit generated by a perfume that you have been wearing for years. The familiarisation of it means that you do not notice the perfume as you did during the first uses anymore.
However, do not worry, those around you will remain sensitive to your perfume.

Another solution to enhance your perfume?
Alternate and change perfume regularly to find the pleasure of perfume again and smell your favourite fragrance or simply use complementary products in the range, a cream or a "roll-on" of perfume extract for example.

HOW TO CHOOSE YOUR PERFUME?

The perfume is more than a smell, it is an olfactory signature.
Choosing a perfume is a personal approach that is done according to your habits, your tastes or your olfactory memory.
It reflects your personality & enhances you.

- Define what you like to choose your perfume:
Choose at first your "olfactory universe" (floral, woody, oriental, hesperid, chypre, leather ...) or simply your desire of the moment.

- Give the perfume a try on your skin:
We start by spraying the perfume on a piece of paper. Do you like perfume? Try it on the inside of your wrist. Do not rub your wrists against each other, at the risk of breaking the olfactory molecules and distorting the juice...
If the charm works, resist the temptation to buy it immediately and let it sit for a few hours.

- Leave the perfume to sit:
The skin’s pH indeed varies the fragrances and plays on their hold.
Over the hours, the perfume reveals its core notes, that you can smell up to 4 hours after the vaporization, and the bottom notes, which can sometimes last several days.

HOW TO KEEP YOUR PERFUME AS LONG AS POSSIBLE, WITHOUT IT ALTERING?

The Montale aluminum bottle has been specially created to protect and preserve valuable essences and contribute to their evolution.

Usually used by Grasse perfumers in larger sizes to retain their perfume concentrates, the bottle has become a bottle for niche perfume and a luxury product.

So you can keep your scent for several years:
The fragrance you buy today will acquire its strength and roundness as it is preserved. Time and maceration: the secret to an elixir.

WHERE AND HOW TO SPRAY PERFUME?

There are two ways to spray perfume:

- on the skin, by the pulse (wrist or neck).
The alchemy of your perfume with your skin will provide a touch of personal seduction.

- on your clothes, to preserve the integrity of the original fragrance.
But be careful, remember that some fabrics are fragile: the perfume can sometimes stain. We advise you to always perfume the inside of your clothes or their lining.

WHAT IS THE PARTICULARITY OF MONTALE PERFUMES?

- Montale creates its perfumes from high quality natural materials, perfumes in high concentration, which gives them an exceptional intensity and performance.

- Montale now has more than 100 references.
We seamlessly build the development of our brand by simultaneously creating fragrances that appeal to people of distant olfactory cultures through the existence of 10 olfactory families.

WHAT TO DO WHEN ALL THE FRAGRANCES "TURN" ON YOU?

In order to preserve the integrity of the original fragrance, we advise you not to directly apply the perfume on your skin, but to spray the inside of your clothes or their lining.

SERVICE

MONTALE Customer Service is available by phone +33 1 40 70 07 09, Monday from 10am to 5am and from Tuesday to Friday, from 1pm to 5.30pm.

You can also contact us by e-mail: sav@montaleparfums.com

IS THERE A STORE IN FRANCE OR PARIS?

Yes.
The shop is located at 68, Rue Pierre Charron / 75008 Paris at the corner of the Champs-Elysées.

IS IT NORMAL TO FIND CERTAIN PRODUCTS FROM THE MONTALE RANGE IN ANOTHER BOTTLE COLOUR THAN THAT ON THE SITE?

To combat copies & on the request of some of our distributors, the colours of the bottles may vary. That's why you will find the Roses Musk product in a matte pink spiral bottle in Arab countries. If in doubt, do not hesitate to check the list of our resellers ...

WHAT DOES MONTALE DO IN CASE OF PURCHASE OF A POTENTIAL COUNTERFEIT ON THE INTERNET?

You can give us the details of the seller (name, place of sale, whether a store or a website) so that we can consider the measures to be taken to put an end to these acts of counterfeiting.

We draw your attention to the fact that despite our daily actions against sites offering products for sale which are damaging to MONTALE, the internet remains a significant vector for the dissemination of counterfeits.

That is why, in your interest, we advise you to buy on our official website: montaleparfums.com or to check our points of sale and authorized websites: montaleparfums.com/en/stores.

We are deeply sorry, but we can not guarantee that your perfume is an original if you have not bought it in the official structures that we have just detailed.