Privacy Policy

The purpose of this privacy policy (the “Policy”) is to provide a clear and concise description of the way in which CLD CREATION LUXE DESIGN (“CLD”, “We”, “Us”, “Our”) processes the Personal Data of its customers in the context of the activity of the website https://montaleparfums.com/fr/ (“Our Website”, “Website”).

We pay great attention to the protection and security of personal data (“Personal Data”) of our customers (“You”, “Your”) and comply with the rules of transparency regarding the use of Your Personal Data.

CLD is subject, in particular, to the French Data Protection Act of 6 January 1978 in its most recent version in force, as well as to the General Data Protection Regulation (“GDPR”) and the notices and recommendations of the CNIL relating thereto (together, the “Applicable Regulations”). Capitalized terms used in the Policy have the meaning expressly defined therein or ascribed to them by Applicable Regulations.

The regulation defines two key roles in the protection of your data:

The data controller who determines the purposes for which your Data is collected. This is CLD, a limited liability company registered in the Paris Trade and Companies Register under number 511 450 421, with its registered office at 68 rue Pierre Charron, 75008 Paris;
The Data Protection Officer, who advises and assists our company in its efforts to comply with personal data regulations. The latter may be contacted for any questions relating to Your Personal Data by email at the following address dpo@montaleaparfums.com or by post at: DPO, CLD CREATION LUXE DESIGN SARL, 68 rue Pierre Charron 75008 Paris.

1. In what situations do we collect your personal data?

We collect the Personal Data you provide directly when you:

Create an online account on Our Site;
Shop on Our Site;
Agree to receive Our newsletter;
Request customer support, for example to track an order;
Communicate with Us via third-party social networks such as Facebook or Instagram;
Submit a support request via our contact form or our chatbot;
Contact Us by email or telephone as part of Our customer service.

Finally, we automatically collect certain information about you by means of “cookies” when you access and browse our site, use or carry out a commercial transaction with us. For further details, please refer to Our Cookie Management Policy.

2. What Personal Data do We collect?

The Personal Data that We collect directly from You are as follows:

Surname, first name, title;
Email address;
Password for your customer account;
Postal address;
Telephone number;
Date of birth;
Order history and order details;
Transaction data (transaction number, payment number, purchase amount);

Our online payment service providers collect your bank details within the framework of the Applicable Regulations and in accordance with their respective Personal Data management policies, which we invite you to consult carefully:

Paypal – Privacy policy

We may also collect some of your Personal Data when you browse the Site, including:

IP address;
Browser type and version;
Operating system type and version.

3. For what purposes is your Personal Data collected?

The main purpose of processing your Personal Data is to supply you with our products and to fulfil the orders you place on our Site.

We may also collect your Personal Data when you give us your consent for purposes that will enhance your experience with us.

Finally, other Personal Data are collected because they result from a legitimate interest (for example, to enable you to access the Site).

You will find below further examples of the purposes for which Personal Data is collected:

Legal basis	Purposes of processing
Your purchase (performance of the contract)	Managing Your orders Managing customer relations and any complaints You may have Handling requests relating to the exercise of your rights regarding personal data
Your consent	Creating and managing the customer account Receiving our newsletter, our offers and special promotions Sharing your data with commercial partners (Google, Pinterest, TikTok, Meta) for marketing and advertising purposes to refine our knowledge of customers, in particular for: Creating personalised audiences on advertising platforms Analysing your preferences and habits, anticipating your needs based on your consumer profile and your posts/comments on social networks; Analysing the Maison’s performance on social media in order to produce statistical analyses and segmentations, market-by-market results studies and campaign analyses.
Our legitimate interest	Accessing and using the Site Analysing and improving service quality and performance Tracking the use of the Site and improving Your experience Protecting Our Rights Managing transactions and combating fraud Sharing data within the group, including CLD subsidiaries and sister companies, for customer insights

4. How long we keep your Personal Data

Your Personal Data is kept for the duration of Your relationship with Us and for no longer than is necessary for the purposes for which it is collected and processed in the context of Our relationship with You, i.e. 3 years from the date of the last interaction between Us.

The connection logs collected, subject to your consent to the use of cookies, are kept for a period not exceeding 13 months. For further details, please refer to Our Cookie Management Policy.

Your bank details are kept by our payment partner, Paypal. At the time of Your online purchase, You will be redirected to our partner's payment page.

Once your Personal Data has been deleted from our database, some of your Data may be kept in archive form with restricted and strictly limited access for the purposes of satisfying our legal, accounting and tax obligations, as well as to manage any claims and requests for guarantees within the applicable limitation periods.

Once your Personal Data is no longer necessary for the purposes or for archiving to fulfil our legal obligations or the applicable statute of limitations, your data will be irreversibly anonymised.

At any time, you may ask us to delete all or part of Your Personal Data, object to its processing or request that it be limited, in accordance with Article 7 above. In the event of a request for deletion of Your Personal Data, they will be deleted from our database and retained in archived form as indicated above.

5. Who has access to Your Personal Data?

We collect and process Your Personal Data mainly for our own purposes.

In order to manage our Site, your Personal Data may be communicated to:

our subcontractors, who process them on our behalf and in accordance with our instructions. These include, in particular, our service providers responsible for managing your orders and transactions, logistics, customer service and reviews, marketing and sales research, and advertising
other recipients where we are required to do so by law, in particular in the context of legal proceedings, to comply with our legal obligations, particularly tax obligations (retention of purchase invoices), and cosmetovigilance obligations under Regulation (EU) 1223/2009 of 30 November 2009 on cosmetic products.
as part of a merger, acquisition or asset sale.

6. How is the security of your Personal Data ensured?

As the data controller, we apply strict confidentiality measures to your Personal Data. We use authentication and encryption techniques, particularly when transmitting your bank details as part of Your purchase.

We also assure you that our partners maintain a level of protection for Your Personal Data similar to ours.

Generally speaking:

Please do not disclose your confidential information, such as your password that protects your user account;
We advise you to use a reliable and unique password and to change it regularly;
If you believe that someone is using your customer account illegally, please notify us immediately.

7. What rights do You have?

In accordance with the regulations applicable to personal data, you have a number of rights:

Right of access: You have the right to access the Personal Data we process about you;
Right of rectification: You have the right to ask us to rectify your Personal Data if they are inaccurate or incomplete;
Right to deletion: You have the right to ask us to delete your Personal Data;
Right to object: You have the right to request not to receive communications from us by using our online forms or the links at the bottom of our emails.
Right to portability: You have the right to request the portability of your Personal Data if the conditions for exercising this right are met;
Right to information: You have the right to obtain information about how we process Your Personal Data.

If you have a customer account, you can exercise some of your rights directly in your online account. You can access and modify your Personal Data, and delete your customer account.

In any event, you can send us an email by filling in the contact form on the Site's contact page or sending a letter to the following address: DPO, CLD CREATION LUXE DESIGN SARL, 68 rue Pierre Charron 75008 Paris. We may ask you to provide proof of identity.

We undertake to reply as soon as possible upon receipt of your request by our services.

If you no longer wish to receive our newsletters, you can click on the unsubscribe link at the bottom of our emails or set up the newsletter settings in your account, if you have one.

Please note that you have the option of registering on a Bloctel telephone non-contact list, in which case we will not contact you using the contact details sent to Bloctel.

8. Transfers outside the European Union

Your Personal Data are processed mainly in the European Union. In the event that Personal Data were to be transferred to a country outside the European Union, we undertake the necessary technical and organisational measures to guarantee an adequate level of security for your Personal Data, as if they had remained within the European Union. We require these recipients of Personal Data to implement the necessary measures to ensure the same level of protection as that required by European regulations on personal data, for example by using the European Commission's standard contractual clauses, the so-called binding corporate rules (BCR).

9. Miscellaneous

If we change the way we process your Personal Data, we will update our Privacy Policy and inform you accordingly.

Finally, we would like to point out that if you have a complaint about the protection of your Personal Data, you can also contact the French supervisory authority, the Commission Nationale de l'Informatique et des Libertés, whose website can be accessed at the following address: www.cnil.fr