Metropolitan France
Packages are sent by GLS for Metropolitan France (including Corsica). You can contact GLS at 08 99 70 31 00 (0,80€/min)
Most orders are processed within 48 hours after validation. Orders are then usually delivered within 3 to 5 working days after leaving our warehouse.
Notwithstanding the above, delivery shall be made within a maximum period of thirty (30) business days from receipt of the order confirmation email, subject to availability of the Products, as indicated to the Customer at the time of the order.
However, this delivery time may vary depending on the method of payment, the carrier, holidays or weather anomalies.
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Orders up to €125: €6
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Orders over €125: Free
For Europe, see conditions.
Returns & conditions
Metropolitan France
The Customer shall benefit from a right of withdrawal allowing them to return the Products to the Seller without providing a reason, under the conditions set out in Article 8 below.
For any reason other than the right of withdrawal (error with the content of the order, etc.), the Customer is invited to contact the Customer Service Department, which will give them the necessary information to satisfy their request as soon as possible and to perform a new delivery, where applicable.
To be processed, the Products must be returned in their original packaging (in the box), complete, in perfect condition.
To exercise the right of withdrawal, the Customer may notify their decision to withdraw and return the Products as follows:
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(a) The Customer may exercise their right of withdrawal online in their account under the "Order History and Details" section. If the online functionality is used, we will promptly send an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email), including its content as well as the date and time of submission.
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(b) The Customer may also exercise their right of withdrawal by sending an email to the Seller at the following address: sav@montaleparfums.com, informing the Seller of their decision to withdraw and providing the following information:
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Identification of the Product(s):
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Order number:
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Order date:
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Customer’s identity and address:
The date of the request shall be the date on which the Seller receives the email.
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(c) To proceed with the request, the Customer may also use the following model letter, which must be sent to the Seller by registered mail with acknowledgment of receipt: (...)
The refund is made according to the payment method of the order and taking into account the discounts applied to the order:
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Paypal: at your disposal on your paypal account
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Credit card: on your card, the amount will appear either directly on your account.
Return shipping costs
In accordance with Article L221-23 of the French Consumer Code, the costs of returning the Product(s) are borne by the Customer, who only bears the direct costs of returning the goods.
No refunds will be accepted outside of this protocol and outside of returns arranged by our customer service department.
