PRIVACY AND PERSONAL DATA PROTECTION POLICY

This privacy policy (the “Policy”) aims to clearly and concisely describe how the company PREMIUM DESIGN processes its customers’ personal data.

PREMIUM DESIGN places particular importance on the protection and security of your personal data (“Personal Data”) and is committed to being transparent about its use.

This Policy also outlines your rights regarding the Personal Data you provide to us. Specific notices are included on each data collection form to ensure you are fully informed prior to any processing. Each user is also invited to consult our dedicated cookie section on the Website.

PREMIUM DESIGN, a limited liability company with undisclosed share capital, whose registered office is located at Marcory Zone 4C, Rue du Dr Blanchard, registered with the Trade Register under number CI-ABIDJAN-03-2023-B12-06020, is responsible for processing your Personal Data collected in connection with the operation of the website https://montaleparfums.com/civ/ (“Our Website”).

1. When do we collect your Personal Data?

We collect the Personal Data that you provide directly when you:

  • Create an online account on our Website;
  • Make purchases on our Website;
  • Agree to receive our newsletter;
  • Request assistance (e.g.: order tracking);
  • Communicate with us via social networks such as Facebook or Instagram;
  • Submit a request via our contact form or chatbot;
  • Contact us by email or telephone as part of our customer service.

We also automatically collect certain information via “cookies” during your browsing or commercial interactions with our Website. For more details, please refer to our Cookie Management Policy.

2. What Personal Data do we collect?

Data you provide directly:

  • First and last name;
  • Email address;
  • Password for your customer account;
  • Postal address;
  • Telephone number;
  • Date of birth;
  • Order history and details;
  • Transaction data (payment number, amount, etc.);
  • Any other information you choose to provide.

Data collected automatically:

  • IP address;
  • Browser type and version;
  • Operating system type and version.

3. What is the purpose of collecting your Personal Data?

The main purpose of processing your Personal Data is to provide our products and process your orders on our Website.

On the legal basis of contract performance, we use your data to:

  • Create and manage your customer account;
  • Record and track your orders, issue invoices;
  • Provide efficient customer support;
  • Manage our relationship with you.

With your prior consent, we may also use your data to:

  • Improve your browsing experience through cookies;
  • Personalize content on our Website;
  • Share certain data with our business partners.

No promotional messages will be sent to you without your consent. For example, if you check the box “Receive our newsletter” when creating your account, you agree to receive communications from PREMIUM DESIGN.

4. How long do we retain your Personal Data?

We retain your Personal Data for the duration of our business relationship, then for a period consistent with the purposes of the processing or legal obligations.

  • Customers: 3 years from the expiration of the customer account.

  • Prospects: 3 years from data collection or last contact.

Certain data may be retained longer if required by law or in the event of a dispute.

5. Who has access to your Personal Data?

We never sell your Personal Data.

However, it may be disclosed:

  • To competent authorities (police, judiciary) within the legal framework;
  • To our subcontractors, for the following purposes:

  • Order processing, invoicing, stock management;
  • Secure payment;
  • Customer service;
  • Management of reviews and marketing campaigns;
  • Website development and hosting;
  • Cookies and audience measurement;
  • Social media communication.

All our partners act according to our instructions and in strict compliance with confidentiality obligations.

6. How do we ensure the security of your Personal Data?

PREMIUM DESIGN implements strict technical and organizational measures to guarantee the security of your data.

For example:

  • Use of encryption protocols (especially for payments);
  • Secure authentication;
  • Access protection;

Security advice: Do not use simple passwords, change them regularly, and never share them.

If you suspect fraudulent use of your account, contact us immediately.

7. What are your rights?

You have the following rights:

  • Right to information about how your data is used;
  • Right of access, rectification, erasure (“right to be forgotten”), and restriction of processing;
  • Right to object, based on your particular situation;
  • Right to withdraw your consent at any time (e.g., newsletter unsubscription);
  • Right to file a complaint with a supervisory authority.

Competent authority in Côte d’Ivoire:

ARTCI – Regulatory Authority for Telecommunications/ICT of Côte d’Ivoire.

How to exercise your rights?

Send your request by email or post, accompanied by a copy of a valid ID, to the following address: contact@montaleabidjan.com

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