1. Are the items shown in the online store available?
The items shown in the online shop are generally available for sale. However, it may happen that some products are out of stock. When you select the product on the item page, its availability is displayed on the screen. However, if, exceptionally, an item is sold out after your order has been confirmed, you will be informed by email as soon as possible.
2. Are the same collections available on the website as in-store?
The collections offered on the website are not always identical to those offered in the Montale Parfums stores. Some products are exclusive to our Mother House and others to our website www.montaleparfums.com.
The other Montale stores and points of sale around the world do not necessarily have the same collections. These are decided by the distributor of the country concerned.
3. How can I check the status of my order?
You will automatically receive emails from us telling you about the progress of your order. Please give us a valid email address and double check the spelling of your email.
However, please contact the carrier to get the status information of your package in real time. For further information, you can then contact us by email, attaching a copy of your claim that you have sent to the carrier and your order reference.
4. Can I amend my order after confirming it?
Once your order has been placed and sent to us, no amendments are possible. However, we invite you to write to us at email@example.com