FAQ / Frequently Asked Questions

PRODUCTS

How to get advice when choosing a Montale product?

Montale Customer Service is available from Monday to Saturday from 10:00 AM to 8:30 PM (except national holidays) by calling +34 934 69 36 71.

You can also contact us via email at: montaleparfumsbarcelona@gmail.com

What to do if the perfume no longer seems the same after wearing it for a while?

This is absolutely normal! It usually happens due to the familiarization your senses develop with a scent you’ve used for a long time. This explains why it might not feel as noticeable as when you first wore it.

Don’t worry, those around you will still perceive it well.

How to strengthen the effect of perfume?

• Regularly alternate your main perfume with another Montale creation to rediscover the pleasure of “your” scent.

• Use complementary products like perfumed body creams or extracts from the same line.

How to choose your perfume?

A perfume is an olfactory “signature.” Follow these steps to find your ideal fragrance:

1. Define your preferences: Floral, woody, oriental, citrus, etc.

2. Test on your skin: Start by spraying on paper, then try it on your wrist without rubbing.

3. Allow time to settle: Let the scent develop for a few hours to experience its heart and base notes.

How to store the perfume for as long as possible without alterations?

• Avoid exposing it to heat sources.

• Montale’s aluminum bottles are designed to preserve volatile essences, allowing the fragrance to evolve over time and gain depth.

Where and how to spray the perfume?

• On the skin: Apply to “hot” points like wrists, neck, and décolleté for a unique scent signature.

• On clothes: Spray from at least 20 cm away to avoid staining delicate fabrics.

What are the particular characteristics of Montale perfumes?

• High-quality raw materials and high concentrations provide exceptional intensity and longevity.

• Over 100 fragrances spanning 10 distinct olfactory families are available.

What to do when all the perfumes change on your skin?

To maintain the integrity of the original scent, spray the perfume on your clothing instead of directly on your skin, taking care with delicate fabrics.

Why are the Montale bottles not filled to the brim?

Montale bottles are filled up to 100 ml in compliance with labeling, though their full capacity is approximately 160 ml.

CUSTOMER SERVICE

Is there a Montale store in Spain?

Yes, the Montale store is located at Rambla Catalunya 127, Eixample, 08008 Barcelona, España.

Is it normal to find some Montale products in bottles of a different color than those shown on the website?

Yes, to combat counterfeiting and at the request of local distributors, bottle colors may vary. For instance, Roses Musk has an opaque pink bottle with spiral decorations in Arab countries.

What does Montale do in case of purchasing a counterfeit product online?

• Provide the details of the purchase (seller name, place of purchase) for us to take necessary measures.

• We recommend purchasing only from:

• The official Italian website: montaleparfums.com/esp/es/

• Authorized dealers listed on the official website.

We cannot guarantee the authenticity of products purchased outside the authorized retailer list.